After-Sales Service

 

We provide 7 days of after-sales service for all orders：

Starting with the date you sign for the order or the delivery date provided by the logistics company. You will no longer enjoy after-sales service 7 days after the order is delivered or signed.

 

Situations that are covered by after-sales service：

Following are some practical examples of what is covered by after-sales service:

• Situation: Some products you purchased in our store have quality problems or are broken within shipping？

Answers: In most cases, we will refund you the products in full.

• Situation: You did not receive your package？

Answers: In most cases, we will help you track the package at first. If it is determined that the package has been lost, we will refund the full amount for you, or resend another package as your request.

• Situation: Some products do have not enough quantity

Answers: In most cases, we will refund you the missing products in full.

 

Situations that are not covered by after-sales service:

• Don't like the products received or think the quality is not satisfactory.
• The wrong size or color was selected.
• The shipping address filled in by the customer is inaccurate, resulting in the logistics company being unable to deliver the package or the package being lost.
• The consignee's phone is always unanswered, and cannot get in touch via email, phone, social media, etc., resulting in the logistics company being unable to deliver the package or the package being lost.
• The customer's failure to cooperate with customs clearance causes the package to be destroyed by the customs.
• The customer requested that the package be placed in the garage or outside the door, causing the package to be lost.

 

For non-quality problems or quality problems without valid evidence, we will not accept returns in any way.

Note: The warehouse department cannot accept any packages that are subject to shipping and customs duties or packages that are returned without negotiation.